Shipping Policy

Thank you for choosing BONIA Watches! We prioritize customer satisfaction and are committed to processing and shipping your orders promptly. Upon successful placement and payment, please allow up to three (3) business days for order processing, excluding weekends and local public holidays. Please note that order processing turnaround time may be affected by promotional campaigns.

Our warehouse is located in Kuala Lumpur, Malaysia, and orders will be shipped from Malaysia to customer chosen delivery address. International shipping via FedEx's International Economy Shipments typically takes between 5 to 10 business days, depending on the destination country and state, unless otherwise advised. Please note that our delivery time frames are only estimates, and may vary due to external factors such as holidays, courier's performance during peak seasons, or a country’s restrictions.

Shipping fees can be viewed at the checkout page and once the order has been dispatched, a tracking number will be emailed to customer. Do contact us at for any order delivery inquiries or if customer chosen country is not listed for shipping. Please note that the amount charged includes product(s) and shipping fees only and does not cover any import duty fees imposed by respective countries, if applicable.

International shipments may be subject to brand restrictions, and we reserve the right to cancel the order if the item(s) cannot be delivered outside of Malaysia. All parcels are subject to customs inspections, and any issues arising, such as import duties, confiscation, holds, non-delivery, or returns, are the buyer's responsibility to handle with the respective country's customs.

In the event of mishandling or missing products due to customs issues, our offerings for product replacement, repair, or refund will not apply. Once the ordered products are shipped, cancellations will not be accepted. For returns or exchanges, please contact us at before returning the parcel and refer to our Return & Refund Policy.

For warranty claims, please refer to our Warranty Disclaimer for repair and services. Thank you for your understanding and support.